Refunds

At Oh So floral, we strive to provide you with the highest quality floral arrangements, plants, and gifts, crafted with the upmost care and attention to detail. We want you to be delighted with your purchase; however, we understand that situations may arise where a refund is necessary. Please review our refund terms and conditions below:

1. Quality Guarantee:
   We take pride in the quality and freshness of our products. If, for any reason, you are unsatisfied with the quality of your floral arrangement or plant upon delivery, please contact our customer service team within 48 hours of receiving your order. We may request supporting documentation, such as photographs, to assess the issue and provide a suitable resolution.
   
   
2. Cancellation and Modification:
   If you wish to cancel or modify your order, please notify us as soon as possible. Orders can only be canceled or modified before they have been prepared for delivery. Once an order has been prepared, we are unable to make changes or offer a refund.
   
   
3. Delivery Issues:
   We strive to ensure timely and accurate deliveries. However, if an unforeseen circumstance arises and your delivery is delayed or damaged, please notify us immediately. We will investigate the issue and work with you to find a suitable solution, which may include a replacement or refund, depending on the circumstances.
   
   
4. Refunds for Quality Issues:
   If we determine that there is a quality issue with your order, we will offer a refund or a replacement, based on your preference. Refunds will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.
   
   
5. Refunds for Other Situations:
   For refund requests unrelated to quality issues, such as order cancellations or modifications made before preparation, refunds will be processed as soon as possible. Please note that refunds for canceled or modified orders may be subject to a processing fee, which will be deducted from the refund amount.
   
   
6. Customer Service Contact:
   If you have any questions or concerns regarding your order or refund, please contact our customer service team. We are here to assist you and address any issues promptly and to your satisfaction.

Please note that our refund terms and conditions may be subject to change.

At Oh So Floral, we value your trust and aim to ensure your complete satisfaction with every purchase. We appreciate your understanding and cooperation regarding our refund terms and conditions as we strive to provide you with the best possible service.