Live-plant quality issues
Contact us within 48 hours of delivery if a plant arrives damaged or in poor condition. Include photographs of the plant, packaging and shipping label so we can assess the issue quickly.
Straightforward support
Refunds, replacements and order changes
We want you to be happy with your order. These are the steps to follow if something is not right.
Replacement or refund
Where we confirm a quality or delivery issue, the team will discuss an appropriate replacement or refund. Approved refunds are returned to the original payment method.
Cancellations and changes
Contact us as soon as possible. We can only cancel or modify an order before it has been prepared for dispatch.
Processing time
Once approved, refunds are submitted promptly. Your bank or payment provider may need additional time before the funds appear.
How to contact us
Use our contact form and include your order number. For arrival issues, please attach clear photographs.