Privacy policy
ntroduction
Oh So Floral (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.
By using our website, you agree to the collection and use of information in accordance with this policy.
Who We Are
Business Name: Oh So Floral
Email: hello@ohsofloral.com
Information We Collect
When you place an order or interact with our website, we may collect:
Personal Information
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
Order Information
- Products purchased
- Order history
- Delivery preferences
Payment Information
Payments are processed securely by our payment providers. We do not store or have access to your full payment card details.
Website Usage Information
We may collect information about how you use our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
This information helps us improve our services and customer experience.
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products to you
- Provide customer support
- Communicate about your orders
- Prevent fraud and maintain website security
- Improve our products and services
- Comply with legal and regulatory obligations
Where you have given consent, we may also send marketing communications about products, promotions, and special offers.
Marketing Communications
You will only receive marketing emails if you have opted in to receive them.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us at hello@ohsofloral.com
Sharing Your Information
We only share information where necessary to operate our business.
This may include:
- Shopify (our ecommerce platform)
- Payment processors
- Royal Mail
- Parcelforce
- Website analytics providers
- Professional advisers and legal authorities where required
We do not sell, rent, or trade your personal information to third parties.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Meet legal, accounting, and tax requirements
- Resolve disputes
- Enforce our agreements
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Process shopping cart information
- Analyse website traffic
- Improve website performance
You can manage or disable cookies through your browser settings.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing activities
- Request a copy of your personal data
- Withdraw consent for marketing communications
To exercise any of these rights, please contact us at hello@ohsofloral.com.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Oh So Floral
Email: hello@ohsofloral.com