Terms of service

1. About Us

Oh So Floral specialises in providing high-quality indoor plants and fresh flowers to general consumers. We are committed to offering products and services that bring beauty and greenery into your space.

2. Ordering and Payment

2.1 Ordering Process

  • Orders can be placed online through our website.

  • Availability of products may vary based on stock and seasonality.

2.2 Payment

  • Payments are accepted via major credit/debit cards, online payment platforms, or other methods as specified on our website.

  • Full payment is required at the time of purchase.

2.3 Confirmation

  • You will receive a confirmation email upon successful order placement. Please review it for accuracy and notify us immediately of any discrepancies.

3. Delivery and Pickup

3.1 Delivery

  • Delivery is available Nationwide across the UK.

  • Delivery times are estimates and may vary due to factors beyond our control.

  • Please ensure accurate delivery details; we are not responsible for delays or missed deliveries caused by incorrect information.

4. Returns and Refunds

4.1 Perishable Items

  • Due to the nature of fresh flowers and plants, all sales are final. Refunds or replacements are only offered for damaged or defective items reported within 24 hours of receipt.

  • 14 Day guarantee on indoor Plants, 7 Day guarantee on Fresh Flowers.

4.3 Process

  • To request a refund or replacement, contact us at Hello@ohsofloral.com with your order number and supporting details.

5. Care Instructions

We provide care instructions with all our plants and flowers. Please follow these guidelines to maintain the quality of your purchase. We are not responsible for damage or deterioration due to improper care.

6. Limitation of Liability

  • Oh So Floral is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our maximum liability for any claim is limited to the amount paid for the relevant product or service.

7. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom.

9. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised Terms.

10. Contact Us

For questions or concerns about these Terms, please contact us at:

  • Email: Hello@ohsofloral.com

Thank you for choosing Oh So Floral! We look forward to brightening your day with our plants and flowers.