Refund policy

Oh So Floral Return and Refund Policy

At Oh So Floral, we strive to ensure customer satisfaction with every purchase. Below is our simple and straightforward return and refund policy:

1. Perishable Items

   • All sales of fresh flowers and plants are final, with a quality guarantee on Flowers of 7 days and 14 days for Plants.

   • Refunds or replacements are only available for damaged or defective items reported within 24 hours of delivery or pickup. Proof of damage (e.g., photos) is required. Unless the issue qualifies for the quality guarentee

2. Non-Perishable Items

   • Non-perishable items may be returned within 14 days of purchase if they are unused and in their original condition and packaging.

   • Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. How to Request a Refund or Replacement

   • Contact us at Hello@ohsofloral.com with your order number and details of your issue.

   • Approved refunds will be processed to the original payment method within 5-7 business days.

We appreciate your understanding and cooperation. For any questions, reach out to our team at Hello@ohsofloral.com.